Mustafa Karam

Senior Vice President, Customer Affairs and Service Control at Emirates Airlines , United Arab Emirates. He has been a board member of Amlak Finance since January 31, 2021, and Emaar Industries and Investments . He has over 28 years of experience in customer service, business management and service control in the Middle East, where he held several positions at Emirates Airlines, having joined the company in 1990 and held positions in the Commercial Operations Department at the company's headquarters in Dubai, and outside the Emirates such as Pakistan and Singapore. He also held the position of Director of Emirates Airlines' offices in the Sultanate of Oman and the Arab Republic of Egypt. In 1999, he began working in the Passenger Affairs and Service Audit Department at Emirates Airlines in Dubai, and held the position of Vice President for Arab Passenger Affairs Worldwide, and Senior Vice President for Passenger Affairs and Service Audit. He holds a Bachelor of Arts degree in 1984 from the United Arab Emirates University , a Diploma in Marketing for Air Transport Companies in 1997 from the International Air Transport Association (IATA) in Switzerland, a Diploma in Airline Management in 1994 from the same association, a Diploma in Financial Business Administration in 2004 from the London Business School in the United Kingdom, and a Certificate in International Executive Management in 2004 from the European Institute of Business Administration (INSEAD) in France.